Privacy policy

Last updated: October 6, 2026

This Privacy Policy explains how Lights On (ABN 37 678 734 329) ("Lights On", "we", "us") collects, uses and shares your personal information when you visit our online store, buy from us or contact us. Our store is hosted on Shopify, which provides the platform we use to sell to you.

Information we collect

  • Information you give us: your name, shipping and billing address, email address, phone number, order details and any messages you send us.
  • Payment information: payments are processed by our payment providers. We don't store full card numbers.
  • Information collected automatically: device and browser information, IP address, pages you view, and how you interact with the store, collected using cookies and similar technologies.

How we use your information

  • To process and deliver your orders, handle returns and refunds, and provide customer support.
  • To communicate with you about your order and, if you choose to subscribe, to send marketing emails. You can unsubscribe at any time using the link in any marketing email.
  • To keep the store secure, prevent fraud, and improve our store and products.
  • To comply with our legal obligations.

Who we share it with

We share personal information only as needed to run our store, with:

  • Shopify and other service providers who help us operate the store (for example hosting, payment processing, fulfilment, shipping and customer support).
  • Advertising and analytics partners, where you have allowed this through your cookie and privacy choices.
  • Authorities, where required by law or to protect our rights.

We don't sell your personal information. You can manage data sharing for targeted advertising on our Your Privacy Choices page.

Cookies

We use cookies to make the store work (for example, to remember your cart), to understand how the store is used, and, where permitted, for advertising. You can control cookies through your browser settings and any cookie banner shown on the store. Blocking some cookies may affect how the store works.

International transfers

Our service providers, including Shopify, may store and process your information in other countries. Where this happens, we rely on our providers' safeguards to protect it.

How long we keep it

We keep order and account information for as long as needed to provide our services, meet legal, tax and accounting requirements, and resolve disputes.

Your rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain uses, and to withdraw consent. To make a request, contact us through our Contact page. We may need to verify your identity before we respond. You also have the right to complain to your local data protection or privacy regulator.

Children

Our store is not intended for children, and we don't knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Contact

For questions about this policy or your personal information, please contact us through our Contact page.

Lights On · ABN 37 678 734 329